All orders are delivered within 3-5 working days unless otherwise informed for bespoke orders. All our arrangements are handmade to order and need 2 hours minimum drying and setting times, however we do our best to get your order to you as soon as possible.
* Please note: for bespoke orders and very large arrangements, delivery schedules will be confirmed with you after placing your order.
We accept payments online with Paypal and all major credit cards.
Telephone orders are also welcome as well as bank transfers.
All payments are secure using our SSL security on our website.
You can track your order with tracking code you will get emailed to you from the courier.
Please contact us on 0121 270 6597 should you have any questions or concerns.
WHAT HAPPENS IF WE ARE OUT OF STOCK
If an item is out of stock we will contact with you and offer an alternative or advise you when that product is going to be available.
Please call us 0121 270 6597 for a postage quote.
Any import duties and taxes that may be due are the sole responsibility of the recipient of the goods.
RETURNS & DAMAGED ITEMS
We hope you will be 100% happy with your purchase. However if you wish to return your please inform us within as soon as possible either by email firstname.lastname@example.org or telephone 0121 270 6597 or 07980 740759 .
Please note that refunds will only be issued on receipt of the item in their original condition and in the original packaging.
We can arrange return of an item to be collected from you via our courier, this will incur a charge to be deducted off the refund.
Consumer Protection (Distance selling) Regulations 2000, items should be received by Demmerys within 14 days of the cancellation notification.
If your order is incorrect or arrives damaged please notify us within 48 hours of delivery. You will need to return your order in its original packaging within 14 days of receipt.
Items should be returned to;
85 Dartmouth Avenue
Please obtain proof of dispatch we cannot accept responsibility for goods lost or damaged in transit.