UK DELIVERY

We offer a free next day delivery service for all orders in the UK via our courier.
Items over 100cm will require a 48hr delivery schedule.
Addresses in more remote places will also require a 48hr delivery schedule.
Orders received by Midday will be processed ready for dispatch that day, subject to confirmation of payment and stock availability.
* Please note: for bespoke orders and very large arrangements, delivery schedules will be confirmed with you after placing your order.

PAYMENTS

We accept payments online with Paypal and all major credit cards.
Telephone orders are also welcome.
All payments are secure using our SSL security on our website.

 

TRACKING INFORMATION

You can track your order with tracking code you will get emailed to you from the courier.
Please contact us on 0121 270 6597 should you have any questions or concerns.

 

WHAT HAPPENS IF WE ARE OUT OF STOCK

If an item is out of stock we will contact with you and offer an alternative or advise you when that product is going to be available.

 

INTERNATIONAL ORDERS

Please call us 0121 270 6597 for a postage quote.
Any import duties and taxes that may be due are the sole responsibility of the recipient of the goods.

RETURNS & DAMAGED ITEMS

We hope you will be 100% happy with your purchase. However if you wish to return your please inform us within as soon as possible either by email admin@demmerys.com or telephone 0161 507 2699 .
Please note that refunds will only be issued on receipt of the item in their original condition and in the original packaging.

We can arrange return of an item to be collected from you via our courier, this will incur a charge to be deducted off the refund.
Consumer Protection (Distance selling) Regulations 2000, items should be received by Artificial Flowers within 14 days of the cancellation notification.

If your order is incorrect or arrives damaged please notify us within 48 hours of delivery. You will need to return your order in its original packaging within 14 days of receipt.

Items should be returned to;
Demmerys Returns
85 Dartmouth Avenue
Walsall
WS3 1SP
West Midlands

Please obtain proof of dispatch we cannot accept responsibility for goods lost or damaged in transit.